Delivery charges and timescales vary depending on the type of products ordered and the delivery address.

If no fixed date or timeline has been agreed upon, our deliveries are performed within a maximum period of 7 days.

Products may be delivered separately in situations where the products are from different suppliers. You would be notified of the estimated delivery time of each product at the point of placing your order.

Where delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, Tunamis reserves the right to deduct the cost for returning the products to Tunamis returns centre from the customer’s refund for the order.

Payment is taken by Paystack. You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. We also accept bank transfers or payment over the phone for a telephone order.

We are committed to ensuring personal information is secure. We have put security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control. For example, we use secure server software (SSL) to encrypt financial and personal information we collect online. Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred. We also put administrative procedures in place to, for example, only allow authorised personnel to access systems containing personal information. If you have access to parts of our websites or use our services, you remain responsible for keeping your user ID and password confidential.

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we despatch the product(s). This will be no later than 1 week after we have received payment from you. Prior to the despatch of the product(s), Tunamis has the right to decline an order for any reason, including legal and regulatory reasons.

If we cannot supply you with the product you ordered, we will not process your order and will inform you of this either in writing (via email/SMS) or verbally via a phone call and, if you have already paid for the product, we will refund you in full as soon as reasonably possible, but in any event no later than 14 days after receipt of your payment.

Yes you do, along with periodic notifications via email, SMS or phone call on the status of your order.

Refunds are only processed on products which are delivered damaged, incorrectly supplied or unfulfilled by Tunamis. Refund would be processed through the payment method used when placing the order.
Most refunds are fully processed within 7 days from the day the product was returned.